Frequently Asked Questions
Everything you need to know about your Kala Brand experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
What is your return policy?
We offer a 30-day return policy for items in original, unplayed condition with all original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your instruments covered by a warranty?
Yes, all new Kala instruments come with a limited one-year warranty against manufacturing defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure and convenient transactions.